Exchanges & Returns

For a return or exchange, contact us within 5 days of receipt at info@freedman.gr or 2310518734, Monday–Friday, 10:00–17:00. This option is independent of, and does not affect, statutory and contractual withdrawal rights. Freedman will process your request, reserve the replacement item and tell you which courier/transport company to use. Once approved, call that company to collect from your stated address. Do not use a courier of your own choice, as you will incur shipping costs.

Returns/exchanges are approved only for products in exactly the condition received, excluding made-to-order or clearly personalised goods such as a made-to-measure suit. No refund is made for products used after opening, changed from their delivered condition or damaged. Exercise due care while they are in your possession. You remain responsible for diminished value caused by handling that alters their nature, characteristics or functionality. Return products with or in their original packaging, instructions, accompanying documents and receipt. Refunds use the original payment method. You bear the return costs and risk described above. Contact us through any website contact method with questions.

For hygiene reasons, underwear, swimwear and socks cannot be returned or exchanged. Choose the size you normally wear. Reasons for return include a change of size, colour or design, a manufacturing defect, or receiving a different product from the one ordered. If the size or colour is wrong for you, request an exchange within 5 days of receipt without paying extra for the new item. This option is independent of statutory and contractual withdrawal rights. Follow the instructions above.

Defective products

If you believe a product does not conform to the Contract at delivery, contact us immediately, within 5 days of receipt, through a website contact method, describing the product and defect in detail. We will provide further instructions, examine the returned product carefully and email you within a reasonable period to say whether you qualify for a refund or replacement. Refund or replacement will occur as soon as possible and within 14 days of our confirmation email. For defective products, the full amount is refunded, including shipping and reasonable return costs, using the original payment method. Your statutory rights remain unaffected.

Orders from abroad

If ordering through this website from another EU member state outside Greece, the above return rules apply, except that you, rather than Freedman, bear return costs to a return location outside Greece.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments